Thank you for visiting our website!

For us, it is very important to guarantee the privacy, security and protection of your personal data, both in the collection process and in its processing.

In this sense, we have created this privacy, cookies and data protection policy, with a view to explaining what information is collected by Cenário Comum, Lda when you visit/use our website or make a reservation, and how this information is used.

Data Controller The commercial company Cenário Comum, Lda, with registered office at Rua 17, nº 76, Espinho, legal entity with the exploitation rights of the Botica Guesthouse brand.

Personal Data Personal data is specific information about personal or factual characteristics relating to an individual who can be identified from that data. This includes information such as name, address, telephone number and date of birth.

Information that does not allow you to be identified or that cannot be directly linked to your identity is not considered personal data.

We require certain personal information from our guests to ensure that we can identify them clearly.

This data is requested when you make a reservation and may include surname, first name, address, nationality, identification document number, email address and/or mobile phone number and date of birth (to ensure that the user is not a minor) and IBAN.

Collection and processing of personal data We collect your personal data when you use our website, when you make a reservation and when you check in.

The data collected during the reservation, stay or service provision process may include: name, email address, address, telephone number, nationality, identification document number and bank details;
Information regarding preferences and requests made during previous stays;
This information may be directly collected by us, when the contact request or reservation is made through our website or by a third party, when the Customer makes the reservation through other communication channels, such as Booking.

For what purposes are your personal data used?

Management of apartment reservation processes;
Invoicing;
Customer management;
Historical and statistical analysis;
Compliance with legal obligations, especially with SEF;
Quality control;
Disclosure of information to third parties Cenário Comum, Lda only discloses Customers' personal data to third parties who provide them with services within the scope of website management, reservations and dissemination of commercial and promotional information, ensuring, however, that they maintain the confidentiality of the same and that they comply with the general data protection regulations.

Cookie Policy What is a cookie: A “cookie” is a small text file that is placed on an Internet user’s web browser or device and is used to remember, as well as retrieve information about, that party. The user of our website may receive a cookie when visiting our website. In some cases, where permitted by applicable law, cookies may also be used for the purposes of certain email campaigns.

What types of cookies we use and how we use them: We use three main types of cookies, which include:     Functional cookies – these cookies support the use of the website and enable certain features to enhance the Customer experience. For example, we use functional cookies to help remember your selections when you change pages. We also use functional cookies to remember things like Customer login preferences to avoid you having to re-enter them.

 Performance Cookies – These cookies collect information necessary to support the website and allow us to improve our website and identify any problems you have experienced when visiting us. For example, performance cookies can provide us with information about how you arrived at our website and how you navigated through it during your visit. We also use these cookies to provide us with certain statistical and analytical information, such as how many visitors came to our website or the effectiveness of our advertising.

 Targeting Cookies – These cookies are used to collect information about you to help us improve our products and services, as well as to display targeted advertisements that we believe will be relevant to you. We use targeting cookies on our website for various marketing initiatives and campaigns. For more information, see the “Targeted Advertising” section below.

To find out more about cookies and how they are used, please visit: http://www.allaboutcookies.org/ Third-party cookies: As described above, we use a number of third-party service providers to help us manage, deliver and improve our advertising. These third parties may 

set cookies as directed by us to help us collect information and display advertisements that we believe are relevant to you. In some cases, these third parties may also assist us by providing certain statistical and analytical information relating to our marketing practices. We may also share information collected through cookies (and other tracking technologies) with third parties to use for their own analytics and marketing purposes.

Cookie Management and Opt-Out: You may choose to visit our website without cookies, but in some cases, certain services, features and functionality may not be available. To visit without cookies, the user can configure their browser to reject all cookies or to notify them when a cookie is set. Each browser is different, so the Customer should check the “Help” menu of their browser to learn how to change their cookie preferences.

This website uses Google Analytics, an analytics service provided by Google Inc. ('Google'). Google Analytics uses cookies, i.e. text files placed on your computer, to identify user preferences. The information generated by the cookie about your use of the website (including your IP address) will be transmitted directly to and stored by Google on servers in the United States. Google will use this information at our request in order to identify your preferences when you use our website, compiling reports on website activity and providing other services relating to your activity and internet usage. Google may transfer this information to third parties where applicable law permits or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data collected by Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However, you should be aware that if you do this you will not be able to use all the features of this website. By using this website, you accept that your registered data will be used by Google in the manner and for the purposes set out above.

Targeted Advertising: We (and our partners) may display targeted advertising using our own or third-party cookies, pixels, and web beacons when you visit our website. In some cases, these cookies may be persistent cookies. To learn more about opting out of certain types of targeted advertising, see the “Managing Cookies and Opting Out” section above.

Information security Cenário Comum, Lda takes all necessary technical and organizational security measures to protect your personal data against loss and misuse. For example, your data is saved in a secure operating environment that cannot be accessed by the public. Your personal data is encrypted using Secure Socket Layer (SSL) technology during transmission, which means that an approved encryption procedure is used for communication between your computer and the … server, if your browser supports SSL (e.g. Microsoft Internet Explorer and Netscape Navigator). You can tell that you are in secure mode when you see a lock or key icon in the lower right or lower left corner of your monitor. Additionally, you will see that the first few characters of the website URL will be “https”, indicating that you are accessing a secure server.

We review our information collection, processing and storage practices, including physical security measures, to protect your data from unauthorized access to systems.

We restrict access to personal information to employees of Cenário Comum, Lda who need to know that information for processing purposes and who are subject to strict contractual confidentiality obligations, and may be subject to disciplinary proceedings or termination of contract in the event of failure to comply with said obligations.

Children Cenário Comum, Lda only collects personal data from minors in legally provided cases and always with the authorization of their respective parents. However, it is not always possible for Cenário Comum, Lda to determine the age of people who access and use the website. In this sense, if a minor provides their data without the consent of the holders of parental responsibilities, we ask them to contact Cenário Comum, Lda so that this information can be removed and all future communications with the minor can be avoided.

Data Privacy Policy What is it?
The Data Privacy Policy of Cenário Comum, Lda is a corporate standard, which contemplates the standards of the data protection regime applicable within the company and is designed to meet the legal requirements of 

and is designed to meet legal data protection requirements. The company is obliged to comply with this policy when collecting and processing personal data of customers, employees and suppliers.

Cenário Comum, Lda, in addition to its commitment to the continuous improvement of its services, the control and management of risks related to cybersecurity and information privacy, strives to have good practices, knowledge and tools to create value and satisfy the needs of Citizens.

Therefore, it complies with the principles set out in the GDPR, such as the “limitation of processing” of personal data, establishing within its organization a rule of “data minimization” (minimization of data collected in relation to what is necessary for the purposes of the processing) and effective accountability of the person responsible for the processing (principle of responsibility).

Cenário Comum, Lda takes privacy risks into account from the initial moment of designing a given project, rather than only considering these risks later – privacy by default and privacy by design.

Personal data: the rights of the Holder The right to rectify or update personal data may be exercised by the Customer at any time by sending an email to botica@boticaguesthouse.com.

Cenário Comum, Lda asks its Customers to include their name, address, date of birth and email address when contacting us, as this helps us ensure that we accept corrections and updates requested by the correct person. It also requests that, in the event of any change to personal data, this be promptly communicated via the same means.

Cenário Comum, Lda keeps the data for as long as is reasonably necessary to fulfill the contract and always in accordance with applicable legislation.

If the Customer wishes to delete their data, Cenário Comum, Lda requests that they write to the address referenced above.

The Customer has the right to access the personal data that Cenário Comum, Lda has and receive a copy of it. If the Customer wishes to exercise this right, he/she must contact Cenário Comum, Lda at the address botica@boticaguesthouse.com.

If the Customer has subscribed to any service to receive commercial and promotional information about the products and services of Cenário Comum, Lda and its partners, he may withdraw his consent, at any time, using….

In cases where Cenário Comum, Lda bases the processing of the Customer's personal data on legitimate interest, the Customer may also object to this processing, and should, to do so, contact the email… Changes to this privacy policy Cenário Comum, Lda aims to achieve high standards and, therefore, its policies and procedures are constantly under review. Cenário Comum, Lda may change this privacy policy whenever it deems appropriate and necessary. Therefore, it is recommended that you periodically check this page to read and analyze the most recent version.

Glossary: ​​GDPR: General Data Protection Regulation Personal Data: Any information, of any nature and regardless of its support, including sound and image, relating to an identified or identifiable natural person (“data subject”); an identifiable person is one who can be identified directly or indirectly, in particular by reference to an identifier such as a name, identification number or to one or more specific elements of his or her physical, physiological, mental, economic, cultural or social identity.

Processing of Personal Data (processing): Any operation or set of operations performed on personal data, with or without automated means, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or any other form of making available, comparison or interconnection, as well as limitation, erasure or destruction.

Data controller: The natural or legal person, public authority, agency or any other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.

Subcontractor or data processor: The natural or legal person, public authority, agency or any other body which processes personal data on behalf of the controller.

Third party: A natural or legal person, public authority, service or any other body that, other than the data subject, controller, processor or other person under the direct authority of the controller or processor, is authorized